Posts Tagged ‘Camping Connection in Kissimmee’

Norcold Nonsense

Posted on December 31st, 2010 by by Administrator

We were up and busy early yesterday morning getting our motorhome ready to go to our appointment at Camping Connection to get our new door lock installed, and to have our second Norcold refrigerator recall work done.

We left the Thousand Trails campground a little after 8:30 to be at the shop for our 9 a.m. appointment. Camping Connection has been doing a lot of Norcold recalls, and I’m sure this sign helps. Along with the fact that they have such an outstanding reputation for professional RV service work.

Camping Connection Norcold

This company doesn’t jerk you around like a lot of RV repair shops we dealt with when we had our Fleetwood Pace Arrow Vision, which we called the Motorhome From Hell. I can’t count the number of places where we arrived for an appointment, and then sat around all day, and more times than not they finally strolled out and tell us the parts needed for our repairs weren’t in stock, even though they had weeks to order them.

Not so with Camping Connection! They may be a small shop, but a lot of the big places, even the nationwide powerhouse in the industry, could take a lesson from them! Within five minutes of our arrival, they had pulled our Winnebago back to the service area and a tech was working on our repairs; a new entry door latch installed and the Norcold recall work done. We were finished and on our way by 11:30.

Camping Connection 2

Compare that to the four hours we spent at Camping World in Mesa, Arizona back in May while they replaced two tire valve stems that they had screwed up in the first place! And by the way, one of the two valve stems they replaced failed again, because they crank them down so tight they mash the little O-rings in the stems.

We feel a lot more secure now that we can actually lock our entry door again. The original door latch was white, and this one is black, because Winnebago no longer stocks the white unit. But it looks fine, and more important, it works!

There were two other coaches besides ours at Camping Connection having the same Norcold recall work done. And remember, this is the second recall, because their first fix didn’t work. But, considering the number of RVs that have burned to the ground from refrigerator fires, it has to be done. We have seen RV fires, and trust me, they are an ugly sight!

trailer fire

RV motorhome fire

Actually, we had two fires in our bus conversion, but thanks to Miss Terry’s quick response, and the lessons she learned in Mac McCoy’s RV Fire Safety classes, both were extinguished quickly with little damage.

Norcold was supposed to send customers a $50 gas card as compensation for their time and trouble after the first recall, not that $50 makes up for the hassles of calling around trying to find a shop that can do the work, sitting on your thumb for weeks waiting for Norcold to send the parts, because they won’t send a part out until you make the appointment, and then driving to a shop and sitting around waiting for the work to be done. This time around they are not even offering the $50 compensation. Not that it matters, since we never received the card from the first recall!

I have no idea why Norcold won’t just send their authorized repair shops a batch of the parts needed for the recall, so they could take care of customers as they come in.  Instead they make you wait while they send them out on an individual basis. I mean, they know that there is a potentially hazardous problem that could result in a fire, and even deaths, but they are either too cheap/lazy/stupid/incompetent (you pick an adjective, they all work) to just get the damn parts out there and installed. What a way to run a business!

We have one of Mac McCoy’s refrigerator fire extinguishers installed in our refrigerator compartment, and that makes us feel a lot more secure. Every RV should have one.

But Terry and I are in agreement that if our Norcold breaks, or if they have yet another recall (and I would not be at all surprised if they do), we’ll pull the piece of junk out and install a residential refrigerator. We had a Maytag refrigerator in our bus conversion for over eight years, and it never gave us a bit of trouble.

Thought For The Day – I’d like to help you out. Which way did you come in?

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Christmas At The Campground

Posted on December 26th, 2010 by by Administrator

I wrote in Thursday’s blog post that while the Peace River NACO campground was okay, we really didn’t care for the town of Wauchula very much, and that if we could change our reservation and leave early and go back up to the Orlando Thousand Trails, we’d do it.

That same afternoon, I got a call from the folks at Camping Connection in Kissimmee telling us that both our new entry door latch and the parts for our Norcold refrigerator recall had come in, and they wanted to schedule a time to come in to get them installed. That was all the incentive I needed; I went up to the office, told them we needed to leave early, and they shortened our reservation. So yesterday morning we pulled out and drove the 75 miles  back to the Orlando Thousand Trails.

Traffic was light most of the way, but if you hear anything about a motorhome being involved in a high speed chase with the local police, here’s the story: We were on State Route 60, waiting for oncoming traffic to clear so we could make a left turn onto the ramp to U.S. Highway 27 at Lake Wales. All of a sudden, a police car roared up behind us with his lights and siren on. He tried to climb up onto the island on the left to get past us, but his car couldn’t get over the high curb, and I was stuck waiting for traffic to get out of the way.

The way the road and ramp are configured there, with curving concrete islands and guardrails, there was no place for me to pull over or go to get out of his way, except right onto the ramp, so that’s what we did the minute there was a break in the traffic. I sped down the curved ramp and onto the highway, our kitchen drawers flying open and things rattling around inside the coach, with him right behind us. The minute I was past the guardrail and had room to get over, I did, and he flew past us headed north. Once the excitement wore off, I told Terry I bet anybody seeing that was wondering if that idiot in the motorhome towing the SUV really believed he could outrun the cops!

Once we arrived at the Thousand Trails and got settled into our site, Charles Deutschmann stopped in to say hello. Charles and his wife Nancy were at our last Arizona Gypsy Gathering rally in March, and now they are parked in the RV site next to us. It’s a small world, especially in the RV community.

We took a ride around the campground, admiring the way folks decorated their rigs for the holidays. Some opted for simple things like Santa caps on their mirrors, or maybe a wreath or bow on the front end.

Alpine Santa Coach

Let it snow

Wreath RV

RV with bow

A few folks went a little further, and decorated a tree, or put out a lawn ornament or two.

Wreath on door

Decorated tree

Ho Ho Ho RV

But these folks take the prize. Talk about going all out for Christmas! I wonder if they carry all of that stuff in their motorhome year round, or store it someplace?

Decorated yard 6

Decorated yard 2

Our friends Dave and Jean Damon, who sell 303 products at RV rallies, are here at the campground, so we got together and had our Christmas dinner together at, where else? A Chinese buffet! The food was good and the company was even better. Here is a picture the waitress took of our well fed, happy group.

Nick Terry Jean Dave

I’m glad we came up yesterday, because the weather is supposed to get nasty for the next few days, with wind and rain predicted for today. In fact, just before midnight when I wrote this, it was raining off and on, and the wind was really rattling our window awnings and slide toppers!

Today’s high is supposed to be 51 degrees, and overnight lows the next three nights are supposed to be in the 20s! I probably won’t be doing much, except sitting inside reading, watching TV, and oh yes, sniveling. Lots and lots of sniveling. Tell me again, why did I come to Florida for the winter?

Thought For The Day – Eat drink and be merry, for tomorrow they may make it illegal.

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