Posts Tagged ‘RV repair shops’

Norcold Nonsense

Posted on December 31st, 2010 by by Administrator

We were up and busy early yesterday morning getting our motorhome ready to go to our appointment at Camping Connection to get our new door lock installed, and to have our second Norcold refrigerator recall work done.

We left the Thousand Trails campground a little after 8:30 to be at the shop for our 9 a.m. appointment. Camping Connection has been doing a lot of Norcold recalls, and I’m sure this sign helps. Along with the fact that they have such an outstanding reputation for professional RV service work.

Camping Connection Norcold

This company doesn’t jerk you around like a lot of RV repair shops we dealt with when we had our Fleetwood Pace Arrow Vision, which we called the Motorhome From Hell. I can’t count the number of places where we arrived for an appointment, and then sat around all day, and more times than not they finally strolled out and tell us the parts needed for our repairs weren’t in stock, even though they had weeks to order them.

Not so with Camping Connection! They may be a small shop, but a lot of the big places, even the nationwide powerhouse in the industry, could take a lesson from them! Within five minutes of our arrival, they had pulled our Winnebago back to the service area and a tech was working on our repairs; a new entry door latch installed and the Norcold recall work done. We were finished and on our way by 11:30.

Camping Connection 2

Compare that to the four hours we spent at Camping World in Mesa, Arizona back in May while they replaced two tire valve stems that they had screwed up in the first place! And by the way, one of the two valve stems they replaced failed again, because they crank them down so tight they mash the little O-rings in the stems.

We feel a lot more secure now that we can actually lock our entry door again. The original door latch was white, and this one is black, because Winnebago no longer stocks the white unit. But it looks fine, and more important, it works!

There were two other coaches besides ours at Camping Connection having the same Norcold recall work done. And remember, this is the second recall, because their first fix didn’t work. But, considering the number of RVs that have burned to the ground from refrigerator fires, it has to be done. We have seen RV fires, and trust me, they are an ugly sight!

trailer fire

RV motorhome fire

Actually, we had two fires in our bus conversion, but thanks to Miss Terry’s quick response, and the lessons she learned in Mac McCoy’s RV Fire Safety classes, both were extinguished quickly with little damage.

Norcold was supposed to send customers a $50 gas card as compensation for their time and trouble after the first recall, not that $50 makes up for the hassles of calling around trying to find a shop that can do the work, sitting on your thumb for weeks waiting for Norcold to send the parts, because they won’t send a part out until you make the appointment, and then driving to a shop and sitting around waiting for the work to be done. This time around they are not even offering the $50 compensation. Not that it matters, since we never received the card from the first recall!

I have no idea why Norcold won’t just send their authorized repair shops a batch of the parts needed for the recall, so they could take care of customers as they come in.  Instead they make you wait while they send them out on an individual basis. I mean, they know that there is a potentially hazardous problem that could result in a fire, and even deaths, but they are either too cheap/lazy/stupid/incompetent (you pick an adjective, they all work) to just get the damn parts out there and installed. What a way to run a business!

We have one of Mac McCoy’s refrigerator fire extinguishers installed in our refrigerator compartment, and that makes us feel a lot more secure. Every RV should have one.

But Terry and I are in agreement that if our Norcold breaks, or if they have yet another recall (and I would not be at all surprised if they do), we’ll pull the piece of junk out and install a residential refrigerator. We had a Maytag refrigerator in our bus conversion for over eight years, and it never gave us a bit of trouble.

Thought For The Day – I’d like to help you out. Which way did you come in?

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We’ve Gone Viral!

Posted on September 2nd, 2010 by by Administrator

I guess we’ve finally made the big time. There is at least one You Tube video of our Hoosier Honey beauty contest online. Check it out, and you’ll get a chuckle or two! Just don’t let your kids see it. Not because it’s dirty, but because if they realize how much fun us old farts are having, they might think we’ve lost our collective minds, and try to put us in a home somewhere!

Yesterday was another busy day at the Gypsy Journal rally at Elkhart Campground. We are running five one hour class sessions a day, with four different seminars offered in each session. That’s a lot to choose from! I presented two different seminars yesterday, Cemetery Stories, which tells some of the tales of lost love, mystery, and even humor, that we have found in burying grounds from coast to coast; and 100 Miles From Here, in which I demonstrate how RVers can find all kinds of interesting places to visit, and things to do within a 100 mile circle, from anywhere in the United States. It’s a perfect example of day trip adventures away from the RV park.

I also sat in on Roger Marble’s Genealogy 101Breaking Through Your Brick Walls seminar, and caught the second half of the Kayaking For Beginners seminar presented by Matt Streib, owner of Fluid Fun Canoe and Kayak Sales in nearby Bristol, Indiana. Our rally attendees all seem to appreciate having the opportunity to attend seminars on both RV and non-RV related topics.

At 7 p.m., it was time for our evening entertainment, a concert by the McKinney Washtub Two.

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It was a fun filled show, with old songs some of us didn’t even know that we had forgotten, and favorites we all sang along to, interspersed with some comedy songs, jokes, and just an old fashioned good time.

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Husband and wife team Whitt and Judy McKinney make music on everything from guitar and mandolin, to washboards, spoons, a flute, and even a kazoo!

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They made a lot of new friends and fans with their performance, as was proved when we passed the hat for donations to reward them for their show. We are looking forward to having Whitt and Judy at another of our events in the future.

I was surprised during one of the sing along parts of the show when I realized that the beautiful voice I heard beside me was my good buddy Greg White. Among all of Greg’s other talents, he’s a great singer too! Is there anything that man can’t do?

When the concert ended, we chatted with folks for a while, and then Greg and Jan drove us to a nearby restaurant for dinner. It was after 9 p.m., but during rally week we just can’t get away any earlier. Fortunately, we have so many good friends like Greg and Jan, Mike and Elaine Loscher, Donna and Stu McNichol, and others too many to list, that look out for us and make sure we don’t forget to eat, because we’re so worn out at the end of the day.

Tomorrow is our last full day of the rally. We’ll kick it off with coffee and donuts, courtesy of Explorer Insurance and MorRyde RV Suspensions. I’ll be doing two more seminars today, The Reluctant RVer, which helps new and wannabe fulltimers get over their second thoughts and last minute cold feet; and Laugh Your Way Across The USA, which is brand new, and will be just a collection of the funny and goofy things that have happened to us as fulltime RVers, or that we’ve seen along the way. 

It’s been a busy, fun week, and it’s not over yet!

Thought For The Day – The most terrifying words in the English language are “I’m from the government, and I’m here to help you.”

On The Road Again

Posted on July 29th, 2010 by by Administrator

When they stopped working for the day on Tuesday, Chris, the tech assigned to our motorhome, told us that he had a couple of hours left on it, but he hoped to have us out by about 9 a.m. the next morning. So once again we rolled out of bed yesterday morning before the chickens, and at 7 sharp he came knocking on the door to pull the coach inside.

Well, we all know that nothing goes according to plan, and 9 came and went, as did 10. Finally, at 11:30 he came out to tell us that he had the new springs installed for our HWH leveling jacks, but there was still a very tiny leak in one spot in the bedroom slide that he was trying to resolve. No problem, we went into town and dropped off some things at the post office, then grabbed a quick lunch and headed back to the service facility.

More time came and went, and finally, a little before 1 p.m. Chris came out and took us back into the shop to show us where he was at. There is one spot on the bedroom slide that, when run through the high pressure water test bay that Winnebago uses, allows a drop or two of water to get inside. But if he just touched that spot on the gasket with his finger, it stopped. Since the amount of water pressure they use to test with is much more than any kind of a rainstorm outside of a hurricane, and it comes from several directions at once, I really don’t think it will be a problem, and I told Chris that.

He agreed, but Chris and Mike, the service advisor, wanted to be sure, so they called in their supervisor, who thought that as soon as the stiff new rubber gasket relaxes a bit, it will probably seal completely. They also made a notation on our records, so if it does ever becomes a problem, we’re covered under their parts and service warranty.

Terry and I were dreading the bill, because they worked on our rig for two half days, and two full days, at $100 an hour shop rate, plus parts. In all, we had new slide seals installed on both slide-outs, both slide-outs adjusted, the fiberglass roof inspected and resealed, our air compressor manifold adjusted, the small floor slide over the stepwell in front of the passenger seat fixed, the front door adjusted (it’s amazing how much you can mess up a door when you use it to break a burglar’s wrist!), the springs in all four of our jacks replaced, and several other adjustments to different things. They also tried to determine why our big power awning is so slow, and deduced that the motor is weak, but that part is obsolete, and no replacement motor is available.

To be honest, we expected to have to fork out somewhere between $4,000 and $4,500, based upon our experience with other RV repair shops. So we were delighted to be handed a bill for $3340. And that also included six nights of free camping at Camp Winnebago!

We are very pleased with Winnebago’s factory service. When you consider the fact that we showed up at the tail end of Grand National Rally week with no appointment, and had a long list of things that needed done, while they had all of those rigs in for service during and after rally, we felt that they did an excellent job of getting us in and taken care of.

And yes, it sounds like we have been spending a lot of money on the RV, but as I said before, a lot of that is because the original owner neglected maintenance so badly. If he would have been taking care of things as needed, a lot of this wouldn’t have been necessary. Like the old mechanic used to say, “You can pay me now, or you can pay me later.” Still, we bought the coach for something like $30,000 less than any comparable one on the market that we saw, and we still feel that we got a very good deal.

We pulled out of Forest City about 1:30 and drove north into Minnesota on Interstate 35, then hooked up with Interstate 90 and took it east into Wisconsin. We jumped around on a couple of doglegs and eventually got onto State Route 21 eastbound to Interstate 39. Once on I-39, we took it north to Wausau, where we dry camped for the night at a Gander Mountain store, having covered 320 miles.

Today we’ll head over to the Upper Peninsula of Michigan and follow U.S. 2 along the Lake Michigan shoreline to the Mackinac Bridge. That is one structure that has really scared me in the past, so I’m not sure if I’ll be driving across, or hiding in the bedroom sniveling, while Miss Terry does the driving. Time will tell.

Thought For The Day – Blessed are the flexible for they will not be bent out of shape.

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Good Guys

Posted on February 6th, 2010 by by Administrator

We publish several guides to help make the RV lifestyle less expensive and easier, including our Guide To Free Campgrounds & Overnight Parking Places, our Casino Camping guide, and the Guide To Public RV Dump Stations, to name just a few. They can all be found on our online bookstore, along with a lot of other great RV reading.

Another of our top selling publications is our Guide To RV Good Guys, which lists honest and reliable repair shops from coast to coast. I developed this guide because I know how hard it can be to find somebody to work on our RV or van when we’re in some strange town where we don’t know anybody to ask for suggestions.

Businesses cannot buy an advertisement in our Good Guys guide. The only way a business gets listed is if we have dealt with them ourselves and had a good experience, or if they are recommended by somebody we know and whose opinion we trust. I have a new business that I am going to add to this guide.

We want to replace the tires on our Winnebago motorhome. They have a lot of tread left, but they are seven years old, and that means it’s time to get some new rubber on the RV. Most RVers never drive enough to wear out their tires, but over time the sidewalls can weaken and crack, which can lead to a blowout. Having survived a front tire blowout on our bus at 65 miles per hour a few years ago, it’s not an experience we want to repeat.

The other day, I spent some time calling tire dealers in the Mesa and Apache Junction area, getting quotes for six new Michelin tires. One of the places I called was Fletcher Tire on Crismon Road in Mesa. The gentleman I spoke to there said they could not help us, because they don’t carry the big 22.5 tires we need, and our RV is too big for their equipment.

But, the salesman asked for my cell phone number and offered to make some calls for me and try to locate a couple of shops who handle big rigs. True to his word, he called me back a short time later with the phone numbers and contact information for two tire shops that stocked our size tires and can handle a big RV.

Now that’s service! He isn’t going to make a penny from me on my tires, he knows that I’m an RVer, not a local who might come in sometime for something else, but he still took the time to go the extra mile for me! You can bet that Fletcher Tire gets added to our Good Guys guide, and that if I ever do need tires or any service on my van, if we’re in this area, that’s who I’ll go to. 

I’m still tire shopping, and I quickly learned that prices are all over the place. Big O Tires was almost exactly $1,000 higher for the six tires than a place called Copperstate Tire in Phoenix. When I told the guy from Big O that his quote was way out of line, he asked me incredulously if I was really willing to drive 35 miles just to save $1,000. Uh…. yeah, I am!    

I’d like to get the new tires on before we go to Yuma for our Gypsy Gathering rally next month, unless somebody reading this has any leads to a good tire shop in Yuma I should call to get a quote from.

If the guy at Big O thinks traveling 35 miles is a big journey, he needs to talk to my pal Al Hesselbart, historian for the RV Hall of Fame Museum in Elkhart, Indiana.

While he was at the National RV Show in Louisville, Kentucky in December, Al was approached by representatives of the Chinese RV industry who invited him to come to a large outdoor lifestyle show in Hangzhou, China next month as their guest. They explained that they were inviting representatives of different parts of the American RV industry to discuss our system at their show.

Al told me Hangzhou is about 100 kilometers southeast of Shanghai, and he is scheduled to leave March 2nd, and he will arrive in China on March 3rd. He will give his 20 to 30 minute presentation on the growth of the RV lifestyle and its effect on the American culture to a group of government officials on the 4th, and to RV industry officials and show goers on the 5th, then the group will get an officially escorted tour of the Hanzhou area on the 6th, and will return home on the 7th.

Al said they are flying them business class, putting them up in first class hotels, and he will have an interpreter to help him present his program. Gee, and I thought my buddy had a swelled head before! Can you imagine what he’s going to demand if I want him to come to our Eastern rally in Elkhart this year to present a seminar? I may need to sell a kidney or something, just to cover his tab!

Thought For The Day – Never take life too seriously. Nobody gets out alive anyway.

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What If?

Posted on August 31st, 2009 by by Administrator

In a lengthy e-mail I received yesterday, a couple wanted to share their great desire to escape the rut they are living in and experience the joys of fulltime RV travel, but they also admitted that they have some serious misgivings, and asked a lot of “what if” questions.

What if our RV breaks down someplace where we don’t know a good mechanic? What if one of us gets sick? What if one of our parents gets sick or dies while we’re hundreds of miles away?

I know that to these folks all of their concerns are unique, but in truth, every fulltime RVer has asked themselves all of the same what if questions. In fact, when we were teaching at Life on Wheels, I developed an entire seminar called The Reluctant RVer to address these questions and others that wannabe fulltimers ask.

Some common concerns that new fulltimers face include separation from family and friends; serious illness or death on the road; accidents or mechanical breakdowns; leaving our comfort zone and stepping into the unknown; losing our financial cushion; adapting to the RV lifestyle; and never being able to afford another home.

Yes, people do get sick on the road, RVs do break down in strange towns, and unfortunately, sometimes family members get sick and even die when we’re not there with them. Life happens. We have faced each and every one of these problems at one time or another. We got through them, and trust me, you can too. We cannot spend our lives worrying about what if, or we’ll never get anywhere.

What happens if we break down in a strange town? That’s why we have our Coach-Net road service. They will send out a qualified repair person or a tow truck capable of getting us to a garage that can fix whatever is wrong and get us back on the road. That’s also why we created our RV Good Guys guide to honest and dependable RV repair shops coast to coast. Nobody can purchase an ad in the guide, the only way a repair shop gets listed is if we have had personal experience with them, or someone we know and trust recommends them. You can order this guide from our RV Bookstore.

What happens if we get sick while traveling? Any RV park manager should be able to point you toward the nearest hospital or walk in clinic in their area. In our case, when Terry was diagnosed with cancer nine years ago, having wheels under our house allowed us to be where she could get the best treatment, and to return for follow-up examinations as needed. Companies like Sky Med will also fly you and your spouse or partner home, or to wherever you designate, and then provide a professional driver to transport your RV to a designated place.

A few years ago we were in Ohio when Terry’s father was diagnosed with cancer. Again, because we have wheels under our house, we were free to travel back to Arizona to be with her family during her father’s treatment and recovery.

Everything in life has a certain amount of risk associated with it, whether we are driving to the grocery store, having a Sunday picnic with the family, or watching a baseball game. I don’t know what calamities may befall you as you enjoy the fulltime RV lifestyle, but you can rest assured that sooner or later something will go wrong. Just as it would if you stayed in your sticks and bricks house.    

But I’d much rather deal with whatever problems fate sends my direction while I’m living my dream instead of being back in my old workaholic lifestyle.

I’ll always remember that when her doctors first told us that Terry had Stage Four cancer, and the outcome looked grim, she said “No matter what happens, at least we had eighteen months to live our dream.”

A lot of people never get the chance to follow their dreams. Don’t let the fear of “what if” keep you from making yours come true.

Thought For The Day – Growing old is inevitable. Growing up is optional.

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