When I checked my e-mail yesterday morning, I had a message from Verizon Wireless that an update for my Blackberry Storm was available, which was supposed to be the latest and greatest thing since sliced bread.

So, being the trusting soul I am, I plugged my phone into my computer, logged onto the Verizon website, and clicked the update button. The process took a few minutes, and then I got a message telling me the download was complete. Quick and easy, right?

Well, yes, except for the fact that the upload wiped out my entire contacts list. The photos I had stored on the phone are still there, even a couple of songs I transferred over from my computer a while back. But every telephone number I had is gone.

Yeah, I know, I could have backed up my information to my computer, but I never thought of it. So I’ll be spending some time digging out business cards and entering all of those numbers all over again. What fun.

There are many features I like about the Blackberry, but after using it for the last few months I have come to realize that my smart phone is smarter than I am by a long shot! I’m sure my seven year old granddaughter Hailey could probably make it do wonderful things, but I get a headache trying to figure what all the buttons are for.

It has been interesting to read all of the e-mails and comments from readers of yesterday’s blog Considering Our Options, about RV extended warranties. Some people feel that an extended warranty is a good investment, and just as many, if not more, seem to think they are not worth the money. I also heard from some folks who did buy extended warranties on their RVs, only to find that the companies issuing the warranties either did not honor needed repairs, or were very slow in paying. Like so much in the RV industry, there seem to be so many snakes selling extended warranties that you have to be very, very careful who you do business with.

I have had some comments from longtime readers who took me to task for buying a factory built motorhome because I have always said that “all RVs are junk and I’d never own anything but a bus conversion.” I don’t know when I supposedly said that, and in looking back over several years of past blogs and issues of the Gypsy Journal, I don’t find any such comment.

Yes, I have said many times that the quality of most factory built RVs is pretty sad, and I have said that a lot of junk has been foisted off on RV buyers by a lot of companies. However I have also said many times, in print and in the seminars I present at RV rallies, that there were four companies whose rigs I would be comfortable owning. Those companies are Heartland, Tiffin, Newmar, and Winnebago. When we started looking for a rig to replace our MCI bus conversion, they were on our very short list.

I love our old bus, and I will always be a fan of bus conversions. For cargo carrying capacity, safety in the event of a crash, longevity, and overall ruggedness, there has never been a stick and staple motorhome built that can compare. When we moved from the bus to our Winnebago, we traded down in those respects. No question about it.

However, our needs have changed. As our granddaughters have gotten older, the bus has become very crowded when they came to visit. We really wanted a coach with a slide. We also do not see ourselves doing nearly as much dry camping as we have in the past, so the huge holding tanks, battery bank, and solar panels on the bus are no longer a necessity.   

Yes, we had many wonderful years in our bus, and it carried us many miles in comfort and safety. Just as it will whomever owns it next. And though we have moved on, we’ll always look when we hear an old Detroit diesel roar to life. Once a bus nut, always a bus nut.

Thought For The Day – It’s frustrating when you know all the answers, but nobody bothers to ask you the questions.

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Yesterday Miss Terry had her annual checkup with her oncologist, and we’re pleased to report that everything is fine, and she is still cancer free after almost nine years now. It is always a very frightening and emotional ordeal for Terry when this time of year comes around. I’m sure I’d feel the same way if I were boarding an airplane back to Vietnam. We appreciate everybody’s e-mails and positive thoughts for a good result for Terry yesterday.

After reading my comments on our recent experience with the FMCA, the things I said about Fleetwood a few days ago in the blog, and in view of past criticisms I have made about things in the RV world (namely, the poor quality of too many rigs), a longtime industry insider told me that the problem is that Terry and I are outsiders and can’t see the whole picture.

It’s true. After 10 years on the road and publishing the Gypsy Journal, almost nobody in the RV industry has ever heard of us.  We don’t go to the trade shows like the big Recreational Vehicle Industry Association (RVIA) event in Louisville, Kentucky every winter to rub shoulders and hobnob with the movers and shakers, so we have little credibility with them.

We are not a part of the RV industry as much as we are a part of the RV community. We live in an RV 365 days a year, and we have for over a decade. We’re not in an office or a boardroom somewhere deciding what RVers want and need. If you want to find us, look in your nearby campground or at an RV club potluck dinner, where the real RVers are! Those are the folks who have to live with the junk that so much of the RV industry produces.

Maybe I can’t see the big picture from the viewpoint of the RV industry, but from where I sit it’s pretty simple: build a decent product, sell it at a fair price, and stand behind it if something goes wrong. That’s not rocket science folks, it’s pure and simple Business 101!

I have been accused of putting down every RV manufacturer out there. Not true at all! There are some very good companies producing excellent rigs, and I have applauded their reputations many times. Companies like Heartland, Winnebago, Tiffin, and Newmar, who have been able to withstand the downturns in the RV industry because of the loyal customer base they have earned.

Notice that I said earned. Customer goodwill is not something that just happens when a salesman hands over the keys to a new RV to its owners. It’s easy for any company to smile and pat you on the back when they have your check in their pocket and the ink isn’t dry yet. The telling point is when you have a problem, and how they deal with it.

Do they solve it without a hassle, like Bob Tiffin is famous for doing at his company? Or do they give you a runaround, and tell you it’s your fault their workmanship was not up to par, like too many outfits in this industry are famous for?

By the way, I’ve never met Bob Tiffin, I don’t own an Allegro or Tiffin coach, and his company has never spent a nickel advertising with us. But I am very impressed with the way the man does business, and someday I’d like to shake his hand.

Thought For The Day – People are more violently opposed to fur than leather because it is easier to harass rich women than motorcycle gangs.

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